Booking an Appointment

Reception is open from 8AM to 6.30PM Monday to Friday. Appointments can be booked by telephone or online (see below). Please ask at reception for your passcode to access this site.

We offer a mixture of pre-bookable and book on the day appointments. If you require an on-the-day appointment, please telephone the surgery and if there are no appointments available, you will be offered a telephone triage consultation. Telephone triage is a method where the doctor contacts the patient and manages their care based on the outcome of that phone call. This process has been introduced to help the surgery manage the appointments system to ensure that those who need to be seen will be seen at an appropriate time. Please be assured that if any patient needs to be seen urgently they will be.

Patient Access

You can now get patient access via the mobile NHS app.

Patient Access is now available as an app for your mobile device, so now you can access your GP services on the move, as long as you have a connection to the internet.

What’s more, because Patient Access is a 24 hour online service you can do this in your own time, day or night. If you are not already set up with Patient Access, please ask a member of the Reception team to send you your unique log in codes.

Please see the links below for more information.

Daytime Emergency Calls

If an emergency occurs during surgery hours and you feel that you need to see a doctor urgently, then please telephone the surgery on 01530 222368. The practice reception staff will be able to contact a doctor for you. Patients wishing to speak to a doctor should call in the morning so their request/problem can be dealt with in plenty of time.


The consultation that takes place between the doctor and patient is private and confidential. Quite often, an examination is required to help make a diagnosis. This may be straight forward but sometimes can be more personal.

If you feel you would like a chaperone to be present, you are very welcome to bring a friend of family member. Failing this, on your request we will do our best to find another member of staff to chaperone you, but if this is impractical, you may be asked to re-attend for examination when other arrangements can be made.

Home Visits

Home visits are for patients too ill to come to the surgery. It is more beneficial for you to be seen by the doctor at the surgery as there are more facilities to hand.

If you genuinely cannot get to the surgery and require a home visit from the doctor, please try to telephone before 10.30AM, Please help us to help you by co-operating with this request.

We will always visit the housebound and the terminally ill. We do not automatically visit patients on hospital discharge.

You will be asked for some details of the problem requiring a visit.

Test Results

For test results we would ask you not to telephone before 12.30PM as the results are delivered at about mid-day and this allows the doctors to have seen them.

Please note, you can also view your test results using online access via the links below.

Enhanced Access

We are currently working alongside other GP surgeries within NWL to provide extra appointments for all patients which we call Enhanced Access. These appointments are usually in the afternoons from 4pm-8pm and Saturdays 9am-5pm.

They include regular routine GP appointments (telephone or face-to-face), smears, dressings, phlebotomy, minor surgery illness, pharmacy telephone consultations, long term condition reviews (e.g. Asthma) and most recently, COVID vaccinations.

We hold these extended clinics collaboratively at Long Lane Surgery (Coalville) and Castle Medical Group (Ashby) Monday-Saturday.

This is a great opportunity for those who are unable to attend the surgery on week days or within our normal working hours. To make your appointment, please ring us on 01530 222368.